VoiceThread Docs / Troubleshooting / Comment could not be processed

IMPORTANT: Firefox version 87 has introduced a bug that results in audio recordings not being captioned in full. Please see our Status Page to follow progress and updates.


Microphone or webcam recording

Failure to process an audio or video comment recorded directly into VoiceThread is most likely caused by a drop in the connection between your computer and our servers as you were recording.  Please try again, and [contact us](https://voicethread.com/support/contact/ if you continue to have trouble.


File upload

The file you are attempting to upload most likely cannot be processed by VoiceThread.  Try saving your file in a different format before uploading it again.

Best formats for audio: .mp3 and .wav

Best formats for video: .mp4 and .mov